Metro area
ITSM Analyst (incident, problem, change) Salary in Chicago-Naperville-Elgin, IL-IN
This is what we do all day: recruit technology and IT professionals.
The median pay for ITSM Analyst (incident, problem, change) in Chicago-Naperville-Elgin, IL-IN is $101,660 a year, and the middle half of workers earned between $66,990 and $137,820 (BLS OEWS May 2025, SOC 15-1299).
Closest proxy
BLS does not report this exact title. The figures shown are for SOC 15-1299, Computer Occupations, All Other. Closest proxy: Computer Occupations, All Other. BLS does not isolate ITSM Analyst (incident, problem, change) or price its combination of duties. Use the occupation distribution only as a reference, not a quoted rate for this job.
BLS publishes one set of figures for SOC 15-1299. Other titles in our taxonomy map to it and show the same numbers. Percentiles describe all workers in the occupation. They are not experience levels.
The Chicago-Naperville-Elgin, IL-IN median is $14,920 below the national median of $116,580 (12.8%).
| Measure | Per year |
|---|---|
| 10th percentile | $57,690 |
| 25th percentile | $66,990 |
| Median | $101,660 |
| 75th percentile | $137,820 |
| 90th percentile | $170,090 |
| Mean | $109,260 |
| Measure | Per year |
|---|---|
| 10th percentile | $53,590 |
| 25th percentile | $65,040 |
| Median | $99,360 |
| 75th percentile | $133,070 |
| 90th percentile | $167,080 |
| Mean | $104,530 |
| Measure | Per year |
|---|---|
| 10th percentile | $55,940 |
| 25th percentile | $79,370 |
| Median | $116,580 |
| 75th percentile | $157,500 |
| 90th percentile | $188,470 |
| Mean | $122,230 |
A figure shown as "or more" is top-coded. BLS does not publish exact wages at or above $239,200 a year or $115.00 an hour.
Relative pay is the role's annual median divided by the BLS all-occupations (SOC 00-0000) annual median for Chicago-Naperville-Elgin, IL-IN. Location quotient compares this occupation's share of local jobs with its national share. It measures concentration, not pay.
What these figures leave out for technology hires
BLS OEWS wages are straight-time gross pay. They include base rate, guaranteed pay, incentive pay including commissions and production bonuses, and cost-of-living allowances. They exclude overtime, shift differentials, nonproduction bonuses, severance and employer-paid benefits.
Our interpretation, not a BLS statement: the BLS definition does not name stock or equity grants, so we treat them as outside these figures and add nothing for them. If a technology offer leans on discretionary bonus or equity, we read the published figure as describing only the cash pay inside the BLS definition.
BLS definition: Wages for the OEWS survey are straight-time, gross pay, exclusive of premium pay. Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
May 2024 and May 2025 medians
| Period | Median |
|---|---|
| May 2024 | $102,080 |
| May 2025 | $101,660 |
The median moved down $420 (-0.4%), from $102,080 in May 2024 to $101,660 in May 2025. Survey estimates carry sampling error, so small moves may not be meaningful.
More for this role and area
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. SOC 15-1299 Computer Occupations, All Other, Chicago-Naperville-Elgin, IL-IN. Released 2026-05-15. Methodology and mapping notes.
These are BLS survey-based wage estimates, not observed individual offers or a modeled technology-title range. A broader occupation or proxy is not separate pay data for your job title.