Help Desk Analyst (Tier 2) Salary in Raleigh-Cary, NC
This is what we do all day: recruit technology and IT professionals.
Technology Headhunters uses BLS OEWS data to answer this pay question. The median pay for Help Desk Analyst (Tier 2) in Raleigh-Cary, NC is $62,460 a year, and the middle half of workers earned between $48,940 and $79,680 (BLS OEWS May 2025, SOC 15-1232).
Broader occupation
BLS does not report this exact title. The figures shown are for SOC 15-1232, Computer User Support Specialists. BLS reports Computer User Support Specialists as a broader occupation. It does not separate Help Desk Analyst (Tier 2), technology stack, seniority, certifications or employer sector. These figures are not a title-specific offer range.
BLS publishes one set of figures for SOC 15-1232. Other titles in our taxonomy map to it and show the same numbers. Percentiles describe all workers in the occupation. They are not experience levels.
The Raleigh-Cary, NC median is $600 above the national median of $61,860 (1.0%).
Role median / all-occupation median1.20x$62,460 / $51,990
Location quotient (employment concentration)1.55Not a pay adjustment
Employment5,320BLS estimate
Help Desk Analyst (Tier 2), Raleigh-Cary, NC
Measure
Per year
10th percentile
$39,370
25th percentile
$48,940
Median
$62,460
75th percentile
$79,680
90th percentile
$99,640
Mean
$67,510
Help Desk Analyst (Tier 2), North Carolina
Measure
Per year
10th percentile
$38,270
25th percentile
$47,520
Median
$60,120
75th percentile
$77,130
90th percentile
$97,210
Mean
$64,720
Help Desk Analyst (Tier 2), United States
Measure
Per year
10th percentile
$40,980
25th percentile
$49,000
Median
$61,860
75th percentile
$79,040
90th percentile
$100,540
Mean
$67,330
A figure shown as "or more" is top-coded. BLS does not publish exact wages at or above $239,200 a year or $115.00 an hour.
Relative pay is the role's annual median divided by the BLS all-occupations (SOC 00-0000) annual median for Raleigh-Cary, NC. Location quotient compares this occupation's share of local jobs with its national share. It measures concentration, not pay.
What these figures leave out for technology hires
BLS OEWS wages are straight-time gross pay. They include base rate, guaranteed pay, incentive pay including commissions and production bonuses, and cost-of-living allowances. They exclude overtime, shift differentials, nonproduction bonuses, severance and employer-paid benefits.
Our interpretation, not a BLS statement: the BLS definition does not name stock or equity grants, so we treat them as outside these figures and add nothing for them. If a technology offer leans on discretionary bonus or equity, we read the published figure as describing only the cash pay inside the BLS definition.
BLS definition: Wages for the OEWS survey are straight-time, gross pay, exclusive of premium pay. Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
May 2024 and May 2025 medians
Help Desk Analyst (Tier 2), Raleigh-Cary, NC median by BLS reference period
Period
Median
May 2024
$60,010
May 2025
$62,460
The median moved up $2,450 (+4.1%), from $60,010 in May 2024 to $62,460 in May 2025. Survey estimates carry sampling error, so small moves may not be meaningful.
These are BLS survey-based wage estimates, not observed individual offers or a modeled technology-title range. A broader occupation or proxy is not separate pay data for your job title.
What do these figures mean for Help Desk Analyst (Tier 2) in Raleigh?
Technology Headhunters uses the May 2025 occupation-wide wage distribution to discuss Help Desk Analyst (Tier 2) in Raleigh. The Help Desk Analyst (Tier 2) comparison uses a $62,460 median for Computer User Support Specialists (SOC 15-1232) in Raleigh. That $62,460 point divides the published distribution for Help Desk Analyst (Tier 2) in Raleigh; it is not a quote from a candidate. Before using $62,460 for Help Desk Analyst (Tier 2) in Raleigh, compare the BLS occupation with the work you need done.
For Help Desk Analyst (Tier 2) in Raleigh, the published middle band runs from $48,940 at P25 to $79,680 at P75. The middle-band width in this Help Desk Analyst (Tier 2) in Raleigh comparison is $30,740. The $48,940 and $79,680 markers for Help Desk Analyst (Tier 2) in Raleigh describe workers across the BLS occupation, rather than the price of a junior and a senior hire. Using this Raleigh band for Help Desk Analyst (Tier 2) requires checking the responsibilities first.
The lower published marker for Help Desk Analyst (Tier 2) in Raleigh is $39,370 at P10, and the upper marker is $99,640 at P90. Those Help Desk Analyst (Tier 2) in Raleigh values do not identify an exact percentile for an amount between them. If the $99,640 marker for Help Desk Analyst (Tier 2) in Raleigh says “or more,” it is a lower bound from the May 2025 release. A suppressed Help Desk Analyst (Tier 2) in Raleigh cell means BLS did not publish that estimate, not that the opening has no cash-pay cost.
For Help Desk Analyst (Tier 2) in Raleigh, the $62,460 area median compares with $61,860 for the same national occupation. The published difference in this Help Desk Analyst (Tier 2) in Raleigh comparison is $600. Both Help Desk Analyst (Tier 2) in Raleigh comparison cells use SOC 15-1232, so the contrast does not change the occupation definition. That Raleigh-national difference for Help Desk Analyst (Tier 2) is not a cost-of-living adjustment or a premium that every local candidate receives.
The nearby published metro comparisons for Help Desk Analyst (Tier 2) in Raleigh are Goldsboro, NC, with a $52,370 median for SOC 15-1232; Rocky Mount, NC, with a $49,830 median for SOC 15-1232. These Help Desk Analyst (Tier 2) in Raleigh neighbors are selected by distance between Census geographic reference points, not by commuting time. Read each neighboring Help Desk Analyst (Tier 2) row with its own area label; a nearby metro is not a substitute estimate for an unpublished Raleigh cell.
A comparable May 2024 median is not available for this Help Desk Analyst (Tier 2) in Raleigh selection, so no release-to-release difference is calculated. The $62,460 May 2025 median for Help Desk Analyst (Tier 2) in Raleigh stands on its own reference period. A missing prior Help Desk Analyst (Tier 2) in Raleigh cell does not establish growth, decline or unchanged pay. Keep the Raleigh area and SOC 15-1232 labels attached when sharing this Help Desk Analyst (Tier 2) in Raleigh result.
The published mean for Help Desk Analyst (Tier 2) in Raleigh is $67,510, alongside the $62,460 median. The mean-minus-median difference for Help Desk Analyst (Tier 2) in Raleigh is $5,050. The mean and median for Help Desk Analyst (Tier 2) in Raleigh summarize the same occupation differently; neither is a recommended starting salary. Do not choose the higher Help Desk Analyst (Tier 2) in Raleigh summary simply to describe a stronger candidate, since the May 2025 table does not tie either summary to interview quality.
A complete Help Desk Analyst (Tier 2) in Raleigh offer needs terms the Computer User Support Specialists (SOC 15-1232) wage cell cannot price. Keep equity and RSUs separate from the $62,460 Help Desk Analyst (Tier 2) in Raleigh comparison. Check the BLS include-and-exclude definition when discussing on-call terms or shift differential for Help Desk Analyst (Tier 2) in Raleigh; a job-specific arrangement is not another published percentile. For Help Desk Analyst (Tier 2) in Raleigh, spell out the reporting line and work-location expectations alongside cash pay rather than presenting $62,460 as the complete package.
The BLS employment estimate attached to Help Desk Analyst (Tier 2) in Raleigh is 5,320 for Computer User Support Specialists (SOC 15-1232). That Help Desk Analyst (Tier 2) in Raleigh estimate describes employment in the surveyed occupation, not candidates available for your opening. Workers counted in the Raleigh estimate for Help Desk Analyst (Tier 2) are not a ready-made shortlist. Use the May 2025 Help Desk Analyst (Tier 2) in Raleigh employment row to understand the occupation's reported presence, while keeping the search for an individual hire separate.
Which national industries report pay for Help Desk Analyst (Tier 2) in Raleigh?
The table below gives released national industry medians for Computer User Support Specialists (SOC 15-1232), selected for this Help Desk Analyst (Tier 2) in Raleigh discussion. These Help Desk Analyst (Tier 2) industry rows are national cuts, not industry-specific wages for Raleigh.
National industry rows for Help Desk Analyst (Tier 2) in Raleigh, BLS May 2025
BLS industry
NAICS
Published median
Employment
Highway, Street, and Bridge Construction
237300
$98,080
360
Specialty (except Psychiatric and Substance Abuse) Hospitals
622300
$79,740
610
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
523000
$79,600
5,250
Poured Concrete Foundation and Structure Contractors
238110
$76,290
100
Roofing Contractors
238160
$75,920
150
Drywall and Insulation Contractors
238310
$74,440
40
Questions about Help Desk Analyst (Tier 2) in Raleigh
Which occupation prices Help Desk Analyst (Tier 2) in Raleigh?
The Help Desk Analyst (Tier 2) in Raleigh figures use Computer User Support Specialists, SOC 15-1232. BLS does not release an exact rate for an employer's particular Help Desk Analyst (Tier 2) opening in Raleigh.
Does the Help Desk Analyst (Tier 2) in Raleigh band price seniority?
The $48,940 to $79,680 band describes the published occupation distribution for Help Desk Analyst (Tier 2) in Raleigh. It is not a junior-to-senior ladder for Help Desk Analyst (Tier 2) in Raleigh.
Can I treat the May 2025 Help Desk Analyst (Tier 2) in Raleigh median as a complete offer?
The $62,460 wage cell for Help Desk Analyst (Tier 2) in Raleigh starts a cash-pay comparison. Benefits and equity for Help Desk Analyst (Tier 2) in Raleigh need a separate discussion from this BLS cell.